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Allow creating chatbots that use the OpenAI Assistant API (instead of the data retrieval from Chatwith)

In Review

Assistant API

Rafal Zawadzki

Integration with popular social media platforms.

Instagram, Messenger integration

Sar3th Designs

Make it possible to edit/paste in OpenAPI specification as text instead of using an URL. Provide UI for managing endpoints, data types etc. Make it easier to test &amp; debug the connected API.

Improve OpenAPI editor

Ideas or examples of different actions or use cases that can be shared by all Chatwith users.

Action library

Amine Benboubker

Have the bot display a video specific to how to use the website or a pre-recorded video about the creater welcoming to the website or training platform.

Display video

Timothy J Schoenberg

Log in to Google Drive and use files there for training a chatbot.

Connect Google Drive

Since lots of people are using their mobile to view anything nowadays, can we have a responsive page for the customer portal please? Currently we cannot view the conversation when click on the chatter's name on mobile.

Make the customer portal mobile friendly

cranko

It would be great if the responses generated by the chat had a clickable component, say if you were answering with a quetion.For example; if a chat answered with "would you like to book a meeting or submit a quote?" each one of those options would be clickable and then action a specific prompt as if it were an instantaneous message suggestion.

Clickable Prompts in Responses

Stubo

The ability to display a booking widget using iframe inside the chat widget or the ability to book a meeting after checking the availability against a calendar and suggesting available slots to the user via buttons.

Booking widget or functionnnality

I would like the chatbot to integrate with Slack and send out notification when someone interacts with it. Then we can takeover the conversation via Slack.

Notification and Human Takeover on Slack

Virgil Vergara

Allow human operator to take over the conversation and have a live chat with the website visitor.

Planned

Live Chat - Human Handover

Enable the user to upload files to let your chatbot interact with the file. E.g. pdfs or PowerPoint files (for studying tips) would be great!

Enable user file uploads (pdf, ppt etc.)

'- Require email address to retrieve order status<ul><li>also return URL to order details so chatbot can use it and give the customer more information</li></ul>

Shopify: Improve order status

Ability to add an larger image in the form of avatar to the side of the the chat window so that the chat can be experienced with a visual identity. See screenshot

Add a avatar image

Anna Tan

This is especially important on mobile, where the bubble text covers a large part of the text. If it hides after a few seconds, or it could be turned off, that would be ok.

Possibility to set the time of displaying the bubble text.

Juraj Pekárek

Be able to Install Chatbots on Teams

Install Chatbot on MS Teams

info

ActivePieces is an open source Zapier alternative.<a href="https://www.activepieces.com/" rel="noopener noreferrer" target="_blank">https://www.activepieces.com/</a>

ActivePieces integration

I think it would be good if the name is captured so that it can be addressed accordingly.

Bot should address the name from the lead.

NI NEUE.IMMO GmbH

Create an integration with Google Sheets to make creating Actions for it easier. Using Google Sheets is one of the most common use-cases and adding a direct integration would lower the barrier of entry to Actions.

Action template: Google Sheets

At the moment, any outdated or removed pages need to be identified and deleted manually, which can be time-consuming.We can implement a functionality where the crawler periodically updates the pages based on the sitemap. For example, if you could upload or link to the sitemap directly, the crawler could automatically remove pages that are no longer listed in the sitemap. This would ensure the knowledge base stays up to date without requiring manual intervention.

Update sources based on sitemap

Bot could greet customer and know their name/email/etc.Could also be used for:<ul><li>Page awareness (eg. currently viewed product)</li><li>Appearance customisations (eg. change color depending on current page)</li></ul>Like this chat bot site allows for setting logo/color/user's name/email in the page code itself: <a href="https://docs.aidbase.ai/chatbot/reference/" rel="noopener noreferrer" target="_blank">https://docs.aidbase.ai/chatbot/reference/</a>

Context awareness: pass data (eg. user name) from the website

Men Chats

Sometimes a visitor needs a real person — the question's too nuanced, they're frustrated, or they just ask outright to talk to someone. Right now the chatbot can only fall back to "I don't know" and the visitor walks away.We need a way to hand off cleanly. When the bot can't help, it should collect the visitor's email, let them know a human will follow up, and notify the team so someone can actually reply. Configurable per chatbot — opt-in, with the team's choice of email and/or webhook destinations.

Human Escalation

Alyssa DiCarlo

Allow chatbots to have multiple actions enabled, not just one like right now.For example, have a Zapier integration and API action at the same time.

Completed

Multiple actions

Make it possible to use the chatbot in a WhatsApp chat.

WhatsApp integration

Full GDPR compliant

David Käflein

Ability to scan the website/store or a Google Doc for changes to make sure knowledge base is always up to date.

Automatic knowledge base update

Piotr Komorowski

Include the ability for customers to train/refine their bots in the customer portal. Ideally, as a setting that can be turned on or off per chatbot.

Customer Portal Training/Refinements

clt873

Allow the chatbots to be installed/embedded only on specific (allowlisted) domains. Prevent them from being installed on unauthorised domains.

Limit embedding to domain

The most important feature of openrouter is ELIMINATE openai dependency, they have auto switching LLMs model, so the chatbot will continue working even if openai service is down.Save cost for scraping and training the bot.

Support other LLMs / OpenRouter / Azure etc

Seyal

Ability to selectively remove conversations that are not needed

Ability to delete past history

shuuuuu

Ability to selectively remove chatbot that are not needed

Ability to delete chatbot

Send a periodical email with a summary of conversations the chatbot had. Could be daily, weekly etc.