In Progress
Human Escalation
Sometimes a visitor needs a real person — the question's too nuanced, they're frustrated, or they just ask outright to talk to someone. Right now the chatbot can only fall back to "I don't know" and the visitor walks away. We need a way to hand off cleanly. When the bot can't help, it should collect the visitor's email, let them know a human will follow up, and notify the team so someone can actually reply. Configurable per chatbot — opt-in, with the team's choice of email and/or webhook destinations.
Alyssa DiCarlo about 19 hours ago
In Progress
Human Escalation
Sometimes a visitor needs a real person — the question's too nuanced, they're frustrated, or they just ask outright to talk to someone. Right now the chatbot can only fall back to "I don't know" and the visitor walks away. We need a way to hand off cleanly. When the bot can't help, it should collect the visitor's email, let them know a human will follow up, and notify the team so someone can actually reply. Configurable per chatbot — opt-in, with the team's choice of email and/or webhook destinations.
Alyssa DiCarlo about 19 hours ago
Email notification before a limit is reached
Configure and add email notification before the Characters quota limit and Messages quota limite is reached.
Sitcom 9 months ago
Email notification before a limit is reached
Configure and add email notification before the Characters quota limit and Messages quota limite is reached.
Sitcom 9 months ago
I'm having an issue where the bot is providing a link to my website homepage, rather than to specific pages it references. For example, I've asked it to link pages it is using to answer certain topics, however it links the home page, but marks up the URL to make it look like a specific page.
bryan 10 months ago
I'm having an issue where the bot is providing a link to my website homepage, rather than to specific pages it references. For example, I've asked it to link pages it is using to answer certain topics, however it links the home page, but marks up the URL to make it look like a specific page.
bryan 10 months ago
Simple Markup Additions ...
Would LOVE to use [Buttons] (for urls), with color, align (left, right, center) & bold, italics, underline, etc. Something simple like this will go a long way …
aj wilson 12 months ago
Simple Markup Additions ...
Would LOVE to use [Buttons] (for urls), with color, align (left, right, center) & bold, italics, underline, etc. Something simple like this will go a long way …
aj wilson 12 months ago
Completed
Support of Mistral LLM
Being pushed by some future clmustolers to ensure data security and integrity, I'd love getting access to Mistral models with ChatWith.
Christophe HK about 1 year ago
Completed
Support of Mistral LLM
Being pushed by some future clmustolers to ensure data security and integrity, I'd love getting access to Mistral models with ChatWith.
Christophe HK about 1 year ago
Planned
Update sources based on sitemap
At the moment, any outdated or removed pages need to be identified and deleted manually, which can be time-consuming. We can implement a functionality where the crawler periodically updates the pages based on the sitemap. For example, if you could upload or link to the sitemap directly, the crawler could automatically remove pages that are no longer listed in the sitemap. This would ensure the knowledge base stays up to date without requiring manual intervention.
Rafal Zawadzki over 1 year ago
Planned
Update sources based on sitemap
At the moment, any outdated or removed pages need to be identified and deleted manually, which can be time-consuming. We can implement a functionality where the crawler periodically updates the pages based on the sitemap. For example, if you could upload or link to the sitemap directly, the crawler could automatically remove pages that are no longer listed in the sitemap. This would ensure the knowledge base stays up to date without requiring manual intervention.
Rafal Zawadzki over 1 year ago
Completed
Access to documents after training
Currently it seems not to be possible to access a PDF which has been used to train the chatbot. See the image attached. It should be possible to download the document in order to see what was included.
Sven over 1 year ago
Completed
Access to documents after training
Currently it seems not to be possible to access a PDF which has been used to train the chatbot. See the image attached. It should be possible to download the document in order to see what was included.
Sven over 1 year ago
Webhook API for Chat Logs and Leads
Implementing a Webhook API to capture chat logs and leads in real-time. The API should support JSON payloads, include security measures like token authentication, and provide comprehensive documentation.
trendflare over 1 year ago
Webhook API for Chat Logs and Leads
Implementing a Webhook API to capture chat logs and leads in real-time. The API should support JSON payloads, include security measures like token authentication, and provide comprehensive documentation.
trendflare over 1 year ago
Proactive Messaging
A dynamic, proactive messaging feature that intelligently delivers targeted messages or content based on user behavior within your website or app. For instance, when a user navigates a page for the first time, they could be greeted with a helpful article or tutorial showcasing how to best use the page’s features. This system offers personalized assistance and guidance at key interaction points, much like HelpScout's Beacon, enhancing user experience by delivering relevant information exactly when it's needed.
Nik over 1 year ago
Proactive Messaging
A dynamic, proactive messaging feature that intelligently delivers targeted messages or content based on user behavior within your website or app. For instance, when a user navigates a page for the first time, they could be greeted with a helpful article or tutorial showcasing how to best use the page’s features. This system offers personalized assistance and guidance at key interaction points, much like HelpScout's Beacon, enhancing user experience by delivering relevant information exactly when it's needed.
Nik over 1 year ago
Calendar integration Outlook / Google Calendar
I want to buy this product since it looks most sleek from all competitors but I need a way that users can book in calender of agents. I know I can do this through Zapier but it needs to check if Employee/Agent is available and check double bookings!
Floris over 1 year ago
Calendar integration Outlook / Google Calendar
I want to buy this product since it looks most sleek from all competitors but I need a way that users can book in calender of agents. I know I can do this through Zapier but it needs to check if Employee/Agent is available and check double bookings!
Floris over 1 year ago
Stop Generating button
A small added tweak that would be nice is a "Stop" generating button. This would tell the bot to stop generating its current output. I recently had a long post, and it was writing, and I had to wait about 30 seconds until it was finished. Having a button to stop it in the future would be helpful.
Keivn Raposo over 1 year ago
Stop Generating button
A small added tweak that would be nice is a "Stop" generating button. This would tell the bot to stop generating its current output. I recently had a long post, and it was writing, and I had to wait about 30 seconds until it was finished. Having a button to stop it in the future would be helpful.
Keivn Raposo over 1 year ago
Planned
Bot should address the name from the lead.
I think it would be good if the name is captured so that it can be addressed accordingly.
NI NEUE.IMMO GmbH almost 2 years ago
Planned
Bot should address the name from the lead.
I think it would be good if the name is captured so that it can be addressed accordingly.
NI NEUE.IMMO GmbH almost 2 years ago
🌐 Dynamic Chatbot Widget: URL-Based Bubble, Greetings and Action Messages based on Audience and Language! 🚀
Define URL patterns or rules within groups to customize chat icons, greeting messages, and actions. Based on Language of user, page user is on, promotions on specific pages etc. Examples (all use the same trained chatbot): for website.url -> chatbot 1 widget 1 (general) for website.url/de -> chatbot 1 widget in German (for all starting with website.url/de/xxx) - Language Based widget for website.url/help -> chatbot 1 widget with special actions and greeting for people on Help site for website.url/jobs -> chatbot1 widget showing message "Are you looking for jobs" actions could show current job opportunities The Challenge: ✒︎Limited Customization: Each chatbot uses a single embed code, restricting it to one default language and interaction for all users. ✒︎Static Experience: The chatbot’s look and behavior cannot be adjusted to match different user locations or website URLs. ✒︎Flexibility Needed: Aim to use one AI chatbot across multiple platforms, offering unique experiences to diverse audiences. Proposed Feature: Group-Based Customization: ✒︎ URL-Specific Customization: Define URL patterns or rules to tailor chat icons, greeting messages, and actions for each audience. 🗨️🌟 ✒︎ Consistent AI Logic: Use the same multilingual chatbot across different groups, ensuring consistent responses with flexible user interactions. 📈🤖 ✒︎ Seamless Integration: Deploy one chatbot across platforms without duplication, enhancing efficiency and user satisfaction. 😊👍 Why This Matters: Benefit: ✒︎ Enhanced User Experience: Provide personalized interactions by customizing chatbot appearances and messages, boosting engagement and satisfaction. 🌎✨ ✒︎ Effortless Management: Simplify deployment with groups to define visual and interaction parameters, leveraging a single AI solution. 🚀🙌 ✒︎ Competitive Differentiation: Offer a sophisticated, adaptable chatbot that meets diverse user needs with minimal effort. 🔥🌐
Sven almost 2 years ago
🌐 Dynamic Chatbot Widget: URL-Based Bubble, Greetings and Action Messages based on Audience and Language! 🚀
Define URL patterns or rules within groups to customize chat icons, greeting messages, and actions. Based on Language of user, page user is on, promotions on specific pages etc. Examples (all use the same trained chatbot): for website.url -> chatbot 1 widget 1 (general) for website.url/de -> chatbot 1 widget in German (for all starting with website.url/de/xxx) - Language Based widget for website.url/help -> chatbot 1 widget with special actions and greeting for people on Help site for website.url/jobs -> chatbot1 widget showing message "Are you looking for jobs" actions could show current job opportunities The Challenge: ✒︎Limited Customization: Each chatbot uses a single embed code, restricting it to one default language and interaction for all users. ✒︎Static Experience: The chatbot’s look and behavior cannot be adjusted to match different user locations or website URLs. ✒︎Flexibility Needed: Aim to use one AI chatbot across multiple platforms, offering unique experiences to diverse audiences. Proposed Feature: Group-Based Customization: ✒︎ URL-Specific Customization: Define URL patterns or rules to tailor chat icons, greeting messages, and actions for each audience. 🗨️🌟 ✒︎ Consistent AI Logic: Use the same multilingual chatbot across different groups, ensuring consistent responses with flexible user interactions. 📈🤖 ✒︎ Seamless Integration: Deploy one chatbot across platforms without duplication, enhancing efficiency and user satisfaction. 😊👍 Why This Matters: Benefit: ✒︎ Enhanced User Experience: Provide personalized interactions by customizing chatbot appearances and messages, boosting engagement and satisfaction. 🌎✨ ✒︎ Effortless Management: Simplify deployment with groups to define visual and interaction parameters, leveraging a single AI solution. 🚀🙌 ✒︎ Competitive Differentiation: Offer a sophisticated, adaptable chatbot that meets diverse user needs with minimal effort. 🔥🌐
Sven almost 2 years ago
Completed
Follow-up questions broken?
As you will see in my screenshot, the chatbot does not respond to me in the way I expect it to. The chatbot ends with a a question, and when I answer with 'yes' the conversation seems to be starting all over again. So the feeling the the chatbot 'understands' me or gets my intention, is not there in this product, I feel. I love the features of you product and the interface, but for an AI chatbot in 2024, this is not what I expect, it feels more as an old-fashioned rule based bot. BTW This is not the only example. Or is there a way to mitigate this?
Rik Heijmen almost 2 years ago
Completed
Follow-up questions broken?
As you will see in my screenshot, the chatbot does not respond to me in the way I expect it to. The chatbot ends with a a question, and when I answer with 'yes' the conversation seems to be starting all over again. So the feeling the the chatbot 'understands' me or gets my intention, is not there in this product, I feel. I love the features of you product and the interface, but for an AI chatbot in 2024, this is not what I expect, it feels more as an old-fashioned rule based bot. BTW This is not the only example. Or is there a way to mitigate this?
Rik Heijmen almost 2 years ago
Missing translation for 3 texts
In order to provide the best user experience for non english users, I'd need to get 3 texts translated. These texts are : For actions : the "Performing action" and "Action completed" texts For the new Leads features : the "submit" text for the submit button (as the rest of the form is translatable) Hope that makes sense and can be added in the roadmap ! Many thanks 🙏
Christophe HK almost 2 years ago
Missing translation for 3 texts
In order to provide the best user experience for non english users, I'd need to get 3 texts translated. These texts are : For actions : the "Performing action" and "Action completed" texts For the new Leads features : the "submit" text for the submit button (as the rest of the form is translatable) Hope that makes sense and can be added in the roadmap ! Many thanks 🙏
Christophe HK almost 2 years ago
Planned
Action template: Google Sheets
Create an integration with Google Sheets to make creating Actions for it easier. Using Google Sheets is one of the most common use-cases and adding a direct integration would lower the barrier of entry to Actions.
Rafal Zawadzki almost 2 years ago
Planned
Action template: Google Sheets
Create an integration with Google Sheets to make creating Actions for it easier. Using Google Sheets is one of the most common use-cases and adding a direct integration would lower the barrier of entry to Actions.
Rafal Zawadzki almost 2 years ago
Completed
Customize lead form placeholders
Making it possible to not only customize the field titles, but also placeholders.
Rafal Zawadzki almost 2 years ago
Completed
Customize lead form placeholders
Making it possible to not only customize the field titles, but also placeholders.
Rafal Zawadzki almost 2 years ago
Twilio Integration
Can you consider integration with Twilio? This will make chatwith a game change, especially with the functionality that Twilio can bring to the table.
Test Again almost 2 years ago
Twilio Integration
Can you consider integration with Twilio? This will make chatwith a game change, especially with the functionality that Twilio can bring to the table.
Test Again almost 2 years ago