Human Escalation

Sometimes a visitor needs a real person — the question's too nuanced, they're frustrated, or they just ask outright to talk to someone. Right now the chatbot can only fall back to "I don't know" and the visitor walks away.

We need a way to hand off cleanly. When the bot can't help, it should collect the visitor's email, let them know a human will follow up, and notify the team so someone can actually reply. Configurable per chatbot — opt-in, with the team's choice of email and/or webhook destinations.