Freescout integration

Freescout is a great opensource customer support app.

It has a module for live human chat, and another for api access.

It'd be a very useful integration to connect with that.

I picture it like chatWith sending ai chat contents to a support ticket via api at the end of a conversation; if human escalation is requested then triggering a new Freescout live chat session, but via their api and inside the chatWith window (ie. Same interface for the user, but allowing instant easy live chat for admin)

Alternatively a Freescout module to get ai responses from chatWith and add to the Freescout chat window.

ChatWith has a better design tho so personally I'd prefer the first option but either would be great.

https://freescout.net/

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Upvoters
Status

In Review

Board
πŸ’‘

Feature Request

Date

Over 2 years ago

Author

Blipblop

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